fx99 Responsible Gaming — Play Safe in Bangladesh

At fx99, we believe that online betting should always be a form of entertainment — never a financial necessity or a source of stress. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh play responsibly, setting personal limits and treating the experience as leisure. This page outlines the principles and practical tools that fx99 makes available to support every player in making informed, healthy decisions about their gambling activity.

Responsible gaming is a shared effort. fx99 provides the tools, sets the boundaries, and monitors for patterns that may signal a problem — but players also have a role in using those tools proactively. If at any point gambling stops being fun, we encourage you to use one of the controls described below or contact our support team directly at [email protected].

Age Restriction — 21+ Only

21+

Players must be 21 years or older to register and play on fx99.

fx99 strictly enforces the 21+ age requirement across all products — sports betting, live casino, slots, crash games, and all other content on the platform. Age verification is a mandatory part of the registration process, and all accounts are subject to KYC (Know Your Customer) checks before withdrawals are processed. Any account found to belong to a player under the age of 21 will be immediately closed and any balance forfeited.

Parents and guardians are reminded to keep their login credentials private and to use device-level parental controls to prevent minors from accessing online gambling platforms. If you suspect that a minor has created an account on fx99, please contact [email protected] immediately.

Player Protection Tools

fx99 provides a full suite of responsible gaming tools accessible directly from your account dashboard. All of the following controls are free to use and take effect immediately or within the cooling-off period stated:

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your fx99 account. A limit can be lowered immediately. To raise a limit, a mandatory 7-day cooling-off period applies — this prevents impulsive increases during a losing streak.

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Session Time Alerts

Set a reminder that triggers after a chosen period of continuous play — 30 minutes, 1 hour, 2 hours, or a custom value. The alert appears as an on-screen notification and reminds you to take a break. Your session is not ended automatically; the choice remains yours.

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Self-Exclusion

Temporarily or permanently block access to your fx99 account. Available exclusion periods: 1 week, 1 month, 3 months, 6 months, or permanent. During any exclusion period you will not receive promotional communications and you cannot override the restriction before the period ends.

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Loss Limits

Set a maximum net loss threshold for a daily, weekly, or monthly window. Once your losses hit the threshold, no further bets can be placed for the remainder of that period. Like deposit limits, reductions take effect immediately while increases require a 7-day review period.

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Reality Check Notifications

Enable periodic in-session pop-ups that display your current session statistics — time played, total wagered, net win or loss. These notifications help you maintain awareness of your actual activity rather than losing track of time and spend.

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Activity History

Access a full downloadable history of your bets, deposits, withdrawals, and session durations from your account dashboard at any time. Reviewing your activity regularly is one of the most effective ways to stay in control of your gambling habits.

How to Activate a Responsible Gaming Tool

Activating any of the tools above takes less than two minutes from within your account. Follow these steps:

1

Log in to your fx99 account

Use the fx99 Login page to access your account with your registered Bangladesh mobile number and password.
2

Open Account Settings

Navigate to the Responsible Gaming section in your account settings menu. All tools are grouped together in one place for easy access.
3

Choose Your Tool and Set Parameters

Select the tool you want to activate — deposit limit, session alert, self-exclusion, or another option. Enter the value or period you want to apply and confirm.
4

Receive Confirmation

An OTP confirmation is sent to your registered mobile number. Enter it to activate the tool. Reductions to limits take effect instantly. Increases require a 7-day waiting period before they can be applied.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. fx99 monitors account activity for patterns that may indicate a player is experiencing difficulty, but we also encourage all players to check themselves regularly against the following indicators:

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WARNING SIGNS

If any of the following apply to you, please reach out to our support team

You do not have to be in crisis to ask for help. Our support team is available 24/7 and all conversations are confidential.

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Spending more money on gambling than you originally planned or can comfortably afford.
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Chasing losses — placing more bets to try to win back money you have already lost.
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Lying to family or friends about how much time or money you spend gambling.
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Borrowing money from friends, family, or sources like bKash contacts to fund gambling.
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Feeling anxious, irritable, or distressed when you are unable to gamble or when trying to cut down.
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Neglecting work, education, household responsibilities, or relationships because of time spent gambling.
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Using gambling as a way to escape from personal problems, stress, or difficult emotions.

If you recognise any of the above in your own behaviour, we encourage you to use our self-exclusion tool, set deposit and loss limits, or contact our support team. You can also take a break using the time-out feature available in your account settings. Taking action early is always easier than waiting for a problem to become severe.

Healthy Gambling Habits

Most players enjoy fx99's cricket betting, live casino, and slots as a form of entertainment alongside their daily lives. The following habits help keep gambling fun and in its proper place:

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Set a Budget

Decide how much you can afford to spend before you play, and stick to it

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Set Time Limits

Use session alerts to cap your daily play time and keep gaming in balance

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Never Chase Losses

Accept losses as part of the game — do not deposit more to try to recover them

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Take Regular Breaks

Step away regularly — BPL match intervals, Eid breaks, and time with family all help maintain perspective

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Bet on Sport, Not Emotions

Make informed cricket and sports bets based on form, stats, and analysis — not frustration or impulsivity

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Talk to Someone

If gambling is causing stress, speak to a trusted friend, family member, or contact our support team

Self-Exclusion — Full Details

Self-exclusion is the strongest tool available on the fx99 platform for players who feel they need to take a significant break from gambling. When you self-exclude, access to your account is blocked for the entire duration of the exclusion period. You cannot log in, make deposits, place bets, or claim bonuses during this time.

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IMPORTANT

Permanent Self-Exclusion Cannot Be Reversed

If you choose permanent self-exclusion, your account will be closed and cannot be reopened under any circumstances. Any real-money balance remaining in the account at the time of permanent exclusion will be refunded to your registered payment method within 5 business days. Permanent exclusion is irreversible — please consider temporary options first if you are unsure.

During any self-exclusion period, fx99 will suppress all marketing and promotional communications to your registered mobile number and email address. If you receive a promotional message during a self-exclusion period, please report it immediately to [email protected] so we can investigate and correct the issue.

Underage Gambling Prevention

fx99 takes underage access to online gambling extremely seriously. In addition to mandatory age verification at registration and KYC checks before withdrawals, fx99 employs additional monitoring to detect patterns that may suggest an underage user has gained access to the platform. Any account confirmed to belong to a person under 21 is immediately closed and reported.

If you share a device with younger family members in your household in Dhaka, Rajshahi, Khulna, or elsewhere in Bangladesh, we strongly recommend using your device's built-in parental controls and keeping the fx99 app or browser session logged out when not in use. Never share your account credentials with anyone, including friends or family.

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FOR PARENTS & GUARDIANS

Keep Your Account Credentials Private

Your fx99 username and password must never be shared with or accessible to anyone under 21. If you believe a minor in your household has accessed your account, change your password immediately and contact [email protected]. fx99 will investigate the account activity and, if necessary, close the account to prevent further access.

Need Help? Contact fx99 Support

If you are concerned about your gambling behaviour or that of someone you know, fx99's support team is available around the clock. All responsible gaming conversations are treated with complete confidentiality — reaching out for help does not affect your account status or any pending transactions.

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fx99 Responsible Gaming Support — 24/7

Our support team responds in English and Bangla, typically within 4 hours. For urgent responsible gaming requests such as immediate self-exclusion, please state "URGENT EXCLUSION" in your message subject and we will prioritise your request.

[email protected]

fx99 does not provide clinical counselling services. If you or someone you know is experiencing serious harm from problem gambling, we encourage you to seek professional support from a qualified mental health provider or community support service in your area. Gambling should always remain a leisure activity — it is never worth risking your financial security, relationships, or wellbeing.

Responsible Gaming at fx99